Terms & Conditions – Offsite Ltd

Terms & Conditions


These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. VAT

    Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.

    If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.

    Offsite Digital Limited. Registered in England and Wales No. 03567096. Registered office: 6 Bolding Hatch Business Centre, Bishops Stortford Road, Chelmsford, Essex, CM1 4LF. VAT No. 788059966


      2.1 - The risk in the goods shall pass to you on delivery.

      2.2 - All goods, delivered or not, remain our property until payment is received in full.

      3. PRODUCTS

        We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.


        4.1 - Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

        4.2 - Quotations are only valid for 14 days after the initial quote date.

        4.3 - Any price or quotations is subject to change at any point without notice, including advertised offers. 

        5. PRICES

        Where applicable all prices quoted are subject to VAT at the current rate.

        6. DELIVERY

        6.1 - Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.

        6.2 - Offsite Digital Express accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.

        6.3 – All prices include delivery to UK mainland (inc Highlands + NI), all other locations are subject to additional delivery charges and lead times. Please check with us prior to placing the order.


        We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

        8. CLAIMS

        8.1 - Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

        8.2 - All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

        8.3 - You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

        8.4 - Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

        8.5. - Offsite Digital Express requires any printing to be returned in full before agreeing to reprint. If Offsite Digital Express deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund. 

        9. LIABILITY

        9.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

        9.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

        9.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

        9.4 Nothing in these terms and conditions shall affect the rights of a consumer.

        10. REFUNDS

        10.1 - We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

        10.2 - Offsite Digital Express will credit your account if we deem a refund should be made

        12.3 - If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so. 

        10.4 - If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us. 

        10.5 - All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

        10.6 - Refunds will take 3 to 4 working days to complete once Offsite Digital Express has agreed to refund. This cannot be completed any faster.

        10.7 - CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.


        11.1 - The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Offsite Digital Ltd pursuant to or in implementation of any contract with the customer shall belong to Offsite Digital Ltd. Offsite Digital Ltd agrees that unless the customer becomes in default of any obligation to make any payment to Offsite Digital Ltd, it will not reproduce any such items for any competitor in business of the customer.

        11.2 - All artwork is printed using CMYK

        11.3 - All order are completed solely on the basis of the Artwork and information provided to Offsite Digital Express by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.

        11.4 - We charge £180.00 for our logo design service for the first 4 proofs. We then charge £60.00 an hour for any change there after.

        11.5 - Once your design project is initiated and any preliminary artwork has been created by Offsite Digital Express, all retainer payments made by you become non-refundable.

        11.6 - Once you have placed your order and uploaded artwork, we will go to print based on the artwork supplied. If changes need to be made or incorrect artwork added, please call us immediately to notify us of this change.

        11.7 - For all orders (including online), we only quote for one design per kind, any additional are chargeable.

        11.8 - We will not print the order before payment has been made, unless otherwise specified by Offsite Digital Express.

        11.9 - Please note that all images, text and logos are the intellectual property of Offsite Digital Express and are not to be used without our written permission.

        12. PROOFS

        12.1 - Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Offsite Digital Express will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.

        12.2 - Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.

        12.3 - If whilst performing a standard or advanced (proofing) check, Offsite Digital Express discovers that the Artwork provided by the customer is defective or incorrect, Offsite Digital Express will notify the customer. It is the customers responsibility to either provide the corrected artwork, or give permission for Offsite Digital Express to the make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be help responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.

        12.4 - Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email, fax or post.

        12.5 - Final proofs must be signed off by the customer in writing, and the sign off email received by Offsite Digital Express before 12pm, on the day that the proof was sent, in order to receive the prints for the agreed deadline. 

        13. FORCE MAJEURE

        Offsite Digital Express will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.


        The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.

        Reviews placed through our Social Media channels and any associated Offsite Digital Express account may be used across the Offsite Digital Express website.

        15. COMPLAINTS

        Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Offsite Digital Express deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.

        16. RESELLER

        16.1 - Reseller acknowledges and agrees that Offsite Digital Express own the copyright in such materials and reserves all copyright therein.

        16.2 - Offsite Digital Express reserves the right, in its sole discretion and without incurring any liability to Reseller, to update, improve, replace, discontinue, modify or alter the specifications for and functionality of the products or the online service from time to time.

        16.3 - Reseller may use these materials to market and promote the products under the terms and conditions of this agreement. These materials shall not be reproduced, modified, distributed or otherwise used in whole or in part in any manner without the prior written consent of Offsite Digital Express. Reseller must be able to evidence, if requested the use of Offsite Digital Express services within no more than four months either side of date of download.

        16.4 - Reseller may not use these materials to market and promote services that differ from those provided by Offsite Digital Express.

        16.5 - Subject to the terms and conditions of this agreement, Offsite Digital Express hereby grants Reseller and its authorised users a license to the products as set forth in the T&C’s; provided that Reseller’s license shall apply only to its internal use in production in Reseller’s support centre and for demonstration of the product’s to prospective users and not for any other purpose, including providing managed services.

        16.6 - Product images may not be linked to or appear on web pages or other media containing inappropriate material such as but not limited to, material that is obscene including (child pornography), sexually explicit, defamatory, libellous, threatening, abusive, hateful, excessively violent, racially offensive or that Offsite Digital Express otherwise deems harmful or offensive.

        16.7 - By using these images, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to download and use these images.

        16.8 - Upon termination of this agreement and as directed by Offsite Digital Express, Reseller shall: remove all copies of the above materials provided by Offsite Digital Express and provide evidence to confirm.